Click the link to listen to my interview with BBC Radio Oxford 14th January 2016 concerning GP Surgery List Closure and problems in General Practice.
In November 2013 I first wrote about Health Tourism and the NHS. I quoted the guidance offered by NHS Choices website at the time. The wording of that guidance has changed and so, with the topic now being on the agenda again, thought it important to bring the post up to date and also to offer a common sense solution as to how we can make sure we have a National Health Service and not an International Health Service.
NHS Choices currently states
What services and treatments are free for everyone?
There are some situations where initial treatment is available free on the NHS to all overseas visitors. These include:
Emergency treatment – this may be in an accident and emergency (A&E) department, a walk-in centre or a GP surgery
Treatment of certain infectious diseases, including sexually transmitted infections (STIs)
Compulsory psychiatric treatment
Treatment imposed by a court order
Family planning services – this does not include maternity treatment or terminations of pregnancies
However, unless you’re exempt from charges, you’ll have to pay NHS charges if you’re admitted to hospital (this includes high dependency units and other emergency treatment, such as operations) or referred to an outpatient clinic.
Overseas visitors coming to my surgery are given an NHS number in order for us to be able to process them. Once they have this NHS number, this is, quite often the key to free treatment throughout the NHS.
NHS numbers are currently in the format 999 999 9999 where 9 represents any number from 0-9. I suggest that overseas visitors arriving at my surgery without proof of being previously registered elsewhere in the UK be issued with a distinguishing NHS number something like 999 999 9999 X where X is any letter of the alphabet.
The new format of NHS number would give entitlement to all treatments shown above but would generate bills for any other services such as prescriptions and treatments other than those listed above.
There would be minor technical problems to be overcome but this would be a major step forward in stopping the abuses of the NHS by health tourists.
Whilst I have highlighted problems in Primary Care and General Practice in England let us not forget how lucky we are to live in a liberal western democracy. Read this response to a comment on the Research Nurses’ Network website, part of the Global Health Network.
In 2013, my practice advertised in the British Medical Journal, on two occasions, for a salaried GP with a view to partnership. This recruitment process resulted in only one credible candidate. At the time my surgery constructed an unconvincing narrative to explain our failure to recruit. During the year and early in 2014 we spoke with other surgeries in Oxfordshire and realised that we were not alone in being unable to recruit.
In April 2014 we ran a Survey Monkey questionnaire across GP practices in Oxfordshire. We received 167 replies in the space of a few days. This convinced us that there was a serious situation developing that could affect the future of General Practice. At the end of June 2014, at the request of a group of concerned GPs from North and North-East Oxfordshire the survey was amended to include additional questions in order to assess whether the perception of a developing crisis in General Practice was real and, if so, to provide evidence to policy makers to address the developing crisis as a matter of urgency. The questionnaire was circulated as widely as possible.
The survey appeared to touch a nerve in general practice. It was first circulated on 30 June 2014 and when closed on 25th July 2014 had received over 2769 responses from across England, with the majority of responses from GPs including partners, salaried, sessional and locums.
The results are chilling.
- 80% report that one or more GPs in their practice is suffering ‘burnout’ due to increasing and unsustainable pressure of work.
- 10% report that their practice is currently not financially viable and only 3% feel their practice would be financially viable in the long term.
- 50% of GPs indicate that they will either retire or take a career break within the next five years with a mode age band of 45 to 54.
- 11.6% of GPs indicate that they intend to emigrate within the next five years with a mode age band of 35 to 44.
- 97% feel their practice is experiencing an ever-increasing and unsustainable workload
- 55% of respondents are not confident their practice will exist in five years’ time.
- 80% of respondents are not confident their practice will exist in 10 years’ time.
- 70% indicate that, in the event of the demise the partnership model of General Practice, they would be unwilling to work for a private provider.
- 82% feel that General Practice needs to attract more doctors willing and able to work full-time.
- 52% feel that the partnership model of General Practice is becoming unsustainable for the future
- 61% report that it is not easy to recruit new GP partners whilst only 10% of respondents report that it is easy to recruit new GP partners.
- 52% report that it is not easy to recruit new salaried GPs whereas only 16% report that it is easy to recruit new salaried GPs.
- 56% report that it is not easy to recruit locum GPs whilst only 19% report that it is easy to recruit locum GPs.
- 68% feel that their referral rate is likely to increase in order to accommodate the increased workload from secondary care
- 46% would feel comfortable rejecting work from secondary and community care in the event of being unable to recruit sufficient doctors and practice nurses to replace those retiring. 44% report they would feel uncomfortable with this proposition.
- 75% of respondents would support asking the Secretary of State to suspend contract management on the Avoidable Admissions Directed Enhanced Service.
In addition to the raw but compelling quantitative data obtained from the questionnaire, there is a significant amount of free text for each question and over 26000 words of free text addressing issues not raised by the questionnaire. Each response has been analysed and one or more themes assigned to each response. The responses have been grouped by themes in Section 2 of this document. Many responses have one or more themes and so one response may appear in more than one theme group. Initial analysis identifies several recurrent themes. These include:
- Low morale due to constant GP Bashing by Government and the media.
- High levels of burnout
- Unsustainable Workload
- Failure to recruit and retain
- Compromising of family relationships due to demands of General Practice
- Unrealistic patient expectations.
- Secondary Care
- Funding – for general practice in general – not increasing GP income – just not reducing it.
The main conclusion to be drawn from the interim results of this questionnaire is that General Practice is facing a crisis and that this crisis, unless addressed urgently, will leave General Practice so depleted as to be unable to deliver the government’s strategy for primary care – shifting work from Secondary to Primary Care – as outlined in the Department of Health document “Transforming Primary Care”.
In survey, it was only been possible to identify what are the problems facing General Practice. It was beyond the scope of this questionnaire to identify the root causes of these problems and to offer solutions as to how these problems might be addressed.
This study has identified a crisis in General Practice. It is now a matter of urgency that the root causes of the crisis are identified and addressed. It is recommended that an independent commission into the state of not just General Practice but the whole of primary care, including community nursing, is established as a matter of urgency.
With specific reference to General Practice, the commission should investigate:
- Why young doctors are not entering general practice?
- Why mid-career and senior GPs are considering leaving general practice?
- What can be done to make general practice once more an attractive career for dedicated and talented doctors?
Read the full report with access to the 26,000+ words of free text comment giving an insight into what it is really like to be a GP in the NHS today.
See what three Banbury GPs think about DXS Best Pathway. These comments were spontaneous, unrehearsed and provided without any payment or pecuniary advantage to the doctors.
NHS finances in urgent need of accurate controls
How many of us would pay a restaurant bill or a hotel bill without checking with being charged for what we had actually used? I would hazard a guess not many, particularly in these financially straitened times. This is, however, what is happening in most Clinical Commissioning Groups (CCGs) across the country. A recent Audit Commission Report ‘Right data, right payment,’ estimated the error rate in billing between hospitals and GP practices is £3.51 Billion per annum. The NHS needs to find ways to reconcile this vast sum – urgently.
Currently CCGs across the country are declaring deficits and scratching around for Quality, Innovation, Productivity and Prevention (QIPP) programs to make efficiency savings for next year whilst ignoring the most obvious way of balancing their budgets – validating their secondary care invoices. Invoice validation is not about removing money from secondary care. It is simply about making sure CCGs are getting what they are being charged for by secondary care. I would also argue that this is good, old fashioned corporate governance.
The NHS efficiency drive to deliver better patient outcomes is being hindered by a vast amount of money being billed in error. Every episode of care undertaken in secondary care has a nationally set tariff so that effective control of budgets can be implemented. The new NHS structure which comprises 211 CCGs which are responsible for the 8,400 GP practices in England, have been allocated budgets according to the population size and health prevalence in their areas.
In essence GP practices and the CCGs are at the forefront of primary care with a mandate to deliver improvements in patient services and outcomes within a fixed budget which is part of the £90 billion spent annually by the NHS. Currently hospitals that provide general and acute care, A&E and maternity, account for £46.8bn. According to the Audit Commission the error rate in the bills sent from hospitals to the CCGs and GPs is 7.5%, which is a staggering £3.51bn, and equates to £417,857 for every practice in England!
These errors range from the same episode of care being billed twice to ‘male hysterectomy’ episodes. There is some undercharging but overall the two thirds of errors are in favour of the hospitals. The consequence of inaccurate control of finances is critical in maintaining the patient services which are under considerable pressure.
This is proven by an East Midlands CCG who recently found that from an annual budget of £155 million there were errors totalling £12,458,862. To put this in context these funds would pay for ALL the following episodes of care; 24,000 first outpatient appointments, 1,566 cataracts, 1,249 hernia repairs and 960 hip replacements.
Without accurate control of budgets it will be impossible to optimise the NHS plan to deliver improved patient outcomes from current budgets. Some CCGs (formally PCTs) are aware of the problem but continue to use invoice validation methods which only identify about 45% of the more obvious errors (male hysterectomies). These techniques, known as Automated Invoice Validation (AIV) and Service Level Agreement Management (SLAM), simply run a computer algorithm which does not reference the important information held in the GP clinical systems. GPs record detail of all referrals to hospital and subsequently enter the patient discharge results. This vital source of information is the only way to cross reference the accuracy of the bills from hospitals.
The CCG who identified over £12 million of errors used a combination of the traditional software, AIV & SLAM, and a new algorithm “iQV”, which does reference the information held in GP clinical systems to identify 95% of the errors and supports the practices with patient risk stratification.
Other important information is also available only by cross referencing the data in GP clinical systems; it has been identified, by using the iQV software, that patient discharge information from the hospital can be anywhere up to 2/3 weeks after the patient has been discharged. In consequence the GPs are unaware of subsequent changes to medicinal requirements and possible on-going support for the patient. Hence the iQV algorithm not only allows effective control over the accuracy of secondary billing but can also highlight shortcomings in timely communication from secondary care.
CCGs have one statutory duty – to deliver a 1% surplus at year end. Currently many CCGs already have already or are about to declare deficits of several million pounds. The question the governing bodies of CCGs should be asking is, ‘Given the magnitude of billing errors highlighted by The Audit Commission, are these deficits real or are they caused by overbilling from secondary care?’
Currently the majority of CCGs cannot accurately validate secondary invoices due to their use of outdated analysis software. Unfortunately, this situation is also compounded by staff in some CCG informatics and finance departments taking the attitude that the ‘old’ methods of validation are good enough. Can CCGs meet the challenges of: an aging population, increasing incidence of disease and increasing input cost inflation whilst ignoring a potential 4-7% drain on their budgets through overbilling? Invoice Validation is not a sexy solution to healthcare delivery – mainly because it is looking to managers to deliver the savings – but that does not mean that it can be ignored.
If the iQV algorithm delivers as promised, one CCG that recently announced an estimated £5.9-11 million year end deficit (based on £20million secondary care contract over-performance) could have turned that worst case £11million deficit into an £11 million surplus. You can buy a lot of healthcare for £11 million!
Five GPs were asked:
1. Are you aware of the problems facing the NHS?
2. Do you think that the NHS is under an existential threat?
3. In recognising these threats, what are you doing differently when the consulting room door closes?
Depending on the speed of your internet connection, the video may take up to a couple of minutes to load.
Health Tourism in the NHS
Earlier this year the Department of Health issued a guideline that GPs should provide free healthcare to any overseas visitor requesting treatment. The guidance GPs have received was displayed on the NHS Choices Website. It read as follows:
If you need to see a doctor during your stay in the UK then you can register with a GP (general practitioner) practice as an NHS patient. You can register as a temporary patient with a GP practice when you are in the area for more than 24 hours and less than three months. It is up to the GP practice to decide whether to accept new patients or not. Treatment will be free of charge.
When these guidelines were published it produced a firestorm of e-mail traffic from GP practice managers in Buckinghamshire, Berkshire and Oxfordshire. In response to the concerns of my practice manager colleagues, I contacted my local MP, Sir Tony Baldry, to advise him of the concern the new guidelines had caused. I received a ministerial response informing me that the matter was being looked into but, other than that, not saying very much. I was, however, pleased to hear the Health Secretary, Jeremy Hunt, discuss the subject on Radio 4’s Today program on 3rd of July 2013… http://www.bbc.co.uk/programmes/p01c7pst . Later that day the following question was asked at Prime Minister’s Question Time .
Q14.  Dr Phillip Lee (Bracknell) (Con): As a doctor who once had to listen incredulously to a patient explain, via a translator, that she only discovered she was nine months’ pregnant on arrival at terminal 3 at Heathrow, I was pleased to hear the statement from the Secretary of State for Health today on health tourism. Does the Prime Minister agree that although the savings are modest, the principle matters? The health service should be national, not international.
The Prime Minister: My hon. Friend makes a very important point. This is a national health service, not an international health service. British families pay about £5,000 a year in taxes for our NHS. It is right to ensure that those people who do not have a right to use our NHS are properly charged for it…..
Source – Hansard
Despite all the rhetoric and hyperbole in the debate surrounding the question of health tourism, very little has changed apart from the tone of the NHS Choices website. The previous guidelines have been removed and had been replaced with the following text:
Non-UK residents will also be charged for hospital treatments. If you are an overseas visitor to the UK you may be charged for some treatments and, depending on how urgent it is, you will usually have to pay in advance….
The NHS is a residence-based healthcare system. If you are planning to live and work in England you’ll have to register with a general practitioner (GP). GPs are the first point of contact for nearly all NHS patients. They can direct you to other NHS services, and are experts in family medicine, preventative care, health education and treating people with multiple and long-term conditions.
You can also register as a temporary patient with a GP practice when you are in the area for more than 24 hours and less than three months. It is up to the GP practice to decide whether to accept new patients or not. Treatment will be free of charge.
I don’t have a problem with GPs providing a one-off GP consultation free of charge. The real problem, however, is that in order to register and treat overseas patients, GP practices will have to issue them with an NHS Number. Once the patient has an NHS Number they will, de facto, be eligible for NHS prescriptions, treatments and referrals. It becomes a lot easier for them to slip through the net to acquire free NHS hospital treatment.
I offer the following suggestion as to how screening for entitlement to free NHS treatment can be achieved without turning GP surgery staff into NHS Border Guards. The current NHS Number is in the format 999-999-9999. I propose that this format should only be available to patients currently registered with a UK GP surgery. When an overseas patient presents to register at a GP surgery, they will be asked where they are currently registered. If they are not currently registered with the UK surgery, they will be issued with an NHS Number in the following format X99-999-9999. This would indicate that the patient is not necessarily entitled to free treatment under the NHS.
Patients who are issued such an NHS Number would still be eligible for free GP consultations. However, any prescriptions, treatments or referrals recommended by the GP would have to be paid at the market rate, in advance, to pharmacies, treatment centres and hospitals. The onus would be on the patient to prove their entitlement. The GP surgery would have no role in either checking or policing the entitlement.
I fully accept that what, on the face of it, sounds like a simple idea would have significant logistical problems in implementation. One of the problems would be that current clinical systems are designed to recognise the NHS number in its existing format. This is not an insuperable problem and should not be used as an excuse not to take this forward. In this time of austerity, I am in full agreement with the Prime Minister when he says
‘This is a national health service, not an international health service. … It is right to ensure that those people who do not have a right to use our NHS are properly charged for it.’
I think a different format of NHS Number for patients with an unclear entitlement to free treatment under the NHS would help, significantly, to stop health tourism.
What do you think?